FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

Houzdepot.my offers various kind of Payment Methods as shown below :-

1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) <<OR>>  Via MOLpay (Visa or Mastercard / Internet Banking) (Please choose only one method,removed unwanted option)


2. Invoice / Cheque / Offline Bank Transfer
Bank : HONG LEONG BANK BERHAD
Bank Account : 33800031269
Account Name : JD DEPOT SDN BND

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected]

Note: Your purchased products will not be processed until full payment received and attachment of proof of payment e.g; receipts.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. What happens when I place an order?

Here is what happens the moment we receive your order:

  1. Once payment has been made, we’ll send an Order Confirmation Email with the details of your order. Keep this for your future reference.
  2. We'll locate your merchandise and prepare it for shipping. Then, we’ll send you a Shipping Confirmation Email with the details of the courier or delivery service, shipment and delivery date. You’ll be informed if your order is going to be delivered in multiple shipments.
  3. After 3 - 5days, your merchandise will be delivered to you.



Q. Can I cancel an existing order that have been made?

YES, you can but only if the appointment of delivery had not been confirmed with our delivery team. You may contact our customer service team(603-8705 9350) for confirmation.


Customer Care Service Operating Hours Monday – Friday: 10:30AM – 5:30PM (Business days only)

To cancel an order more than one hour after placing an order, you may still call to our Customer Care Services. Please note that there is no guarantee we will be able to re-route your order. Please be informed that non-refundable administrative charges apply. The balance will be refunded after 30 (thirty) business days. Read more about How to return goods and cancellation.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia(RM).


Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days.


Q. Once the delivery completed, do i need to sign any document for acknowledgement?
YES you do. You need to sign off as an acknowledgement of completing the service/product received.