Shipping & Delivery

  1. What are the shipping and handling charges?
    We always try to fulfill your orders in the best time possible. After submitting an order, you will receive a Shipping Confirmation Email informing you of the delivery date. Use the link provided in the email to track your delivery. If merchandise is not in stock, or if we need to confirm availability, you will be informed of the new shipping date by email.address, therefore you will be informed of the charges at "Checkout" before making any payment.

Here is a general guide to Houz Depot's order processing times to avoid disappointment.

 

Online order is made

Processing Time

Delivery*

(a)

Before 12:00 noon on a working day

Next working day

3 - 5 working days

(b)

After 12:00 noon on a working day

Next working day

3 - 5 working days

(c)

After 12:00 noon on Fridays, Saturdays & Sundays

Next working day

3 - 5 working days

(d)

Before/After 12:00 noon on Public Holidays (including consecutive holiday period)

Next working day

3 - 5 working days
Note: Delivery time depends on type of products ordered.

 

  1. What are the shipping and handling charges?
    Shipping costs may vary based on the shipping address, therefore you will be informed of the charges at "Checkout" before making any payment.

     
  2. Can I send merchandise to countries other than Malaysia?
    Houz Depot currently only delivers within Peninsular Malaysia.

     
  3. How do you calculate shipping fees?
    Shipping fees are based on the weight and dimensions of your order, and the distance to your delivery address.

     
  4. How much is the shipping fee?
    Shipping fees and any surcharge (if applicable) vary, depending on the weight and dimensions, and the shipping address. When you place an order, the exact cost of shipping will be displayed in the “Checkout” page, before you make any payment as shown below.